kgd99's Privacy Policy
Your personal information is our top priority. Here is a full explanation of how kgd99 collects, uses, and protects your data.
kgd99 is a safe and transparent online betting and casino platform serving users in Bangladesh. We believe your privacy is a fundamental right and that protecting your personal information is our responsibility. In this policy we explain in detail what information we collect, how we use it, who we share it with, and what rights you have.
1.What Information Do We Collect?
We collect various types of information when you create an account and use services on kgd99. This information is used to improve our service quality and enrich your experience.
Personal Identity Information
We collect the following information during account registration:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (for identity verification when required)
Financial Information
We collect the following to process transactions:
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal history
- Transaction dates and amounts
- Payment method details
Technical Information
Information collected automatically while using the site:
- IP address
- Browser type and version
- Device information (mobile / desktop)
- Cookies and session data
- User activity logs
Gaming Activity Information
We record the following to monitor your gaming experience:
- Play history and results
- Bet amounts and frequency
- Bonus usage details
- Game preferences and session duration
2.How Do We Use the Information We Collect?
kgd99 uses your information only for specific and legitimate purposes. We process your information for the following reasons:
2.1 Service Delivery and Operation
We use your information to create and manage your account, process transactions, distribute bonuses and rewards, and provide customer support. All core operations of kgd99 depend on this information.
2.2 Security and Fraud Prevention
Information is analyzed to detect and prevent fraudulent activity, ensure account security, and maintain the integrity of our platform. Automated systems are used to identify suspicious activity.
2.3 Ensuring Responsible Gaming
We use your data to monitor gaming habits, identify problematic behavior, and apply responsible gaming measures such as self-exclusion or deposit limits.
2.4 Service Improvement
Information is used to analyze platform performance, develop new features, and improve your user experience. This helps us provide a better service.
2.5 Communication and Notifications
We may use your email and mobile number to send important account notifications, transaction confirmations, and (with your consent) promotional information.
3.Who Do We Share Your Information With?
kgd99 never sells your personal information to third parties. However, we may share information in certain limited circumstances:
Service Providers
Necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay), game software providers, and technology infrastructure providers. These organizations may only use the information for their designated tasks.
Legal Obligations
We may be legally required to disclose information in response to a court order or a lawful request from a government authority. In such cases we provide only the minimum necessary information.
Fraud Prevention
Information may be shared with relevant authorities to assist in the investigation of serious fraud or criminal activity.
Business Successors
In the event of a merger or acquisition, your information may be transferred to the new entity. You will be notified in advance in such cases.
4.Cookies and Tracking Technologies
kgd99 uses cookies and similar technologies to improve your experience.
4.1 Essential Cookies
These cookies are essential for the core functions of the site — such as maintaining login sessions, verifying security, and saving your preferences. Without them the site will not work properly.
4.2 Analytical Cookies
These cookies help us understand which parts of the site users visit most, where problems occur, and where service quality can be improved. The information collected is anonymous and aggregated.
4.3 Cookie Controls
You have the option to accept or reject cookies through your browser settings. Please note that disabling essential cookies may prevent some important site functions from working properly.
5.Data Storage and Security
SSL Encryption
kgd99 uses industry-standard SSL (Secure Sockets Layer) encryption technology for all data transfers. This ensures that the connection between you and our servers is fully encrypted and no third party can intercept the data.
Secure Storage
Your personal information is stored on secure servers and protected by strict access controls. Only authorized staff can access specific information for necessary work purposes.
Retention Period
We retain your information for as long as your account is active. After an account is closed, certain information may be kept for a defined period to meet legal requirements.
Response to Security Breaches
If a security breach occurs that poses a high risk to your rights and freedoms, we will notify you as soon as possible and take appropriate steps to resolve the situation.
6.Your Rights Regarding Your Information
As a kgd99 user, you have certain important rights regarding your personal information:
6.1 Right to Access
You have the right to know what information we hold about you. You can request a copy of your stored information at any time. We will respond within 30 business days of receiving the request.
6.2 Right to Rectification
You have the right to correct your information if it is inaccurate or incomplete. You can make this change through your account settings or by contacting our support team.
6.3 Right to Erasure
You have the right to request deletion of your personal information in certain circumstances. Please note that some information may need to be retained to meet legal obligations.
6.4 Right to Object to Processing
You have the right to object to the use of your information for marketing communications. You can contact us at any time to stop such communications.
6.5 Right to Data Portability
You have the right to receive your information in a structured, commonly used, and machine-readable format and to transfer it elsewhere.
7.Privacy of Minors
kgd99's services are for those aged 21 and over only. We do not knowingly collect any personal information from minors. An age verification process is in place at registration. If we become aware that a minor has incorrectly created an account, we will immediately close that account and delete all related information.
If you believe a minor is using our platform, please notify our support team immediately.
8.Third-Party Links and Services
8.1 Game Software Providers
Our platform includes services from various game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These providers operate under their own privacy policies. Technical information collected during gameplay may also be processed on that specific provider's servers.
8.2 Payment Gateways
When transactions are completed through bKash, Nagad, Rocket, or Upay, the privacy policy of that specific payment provider also applies. We only process the information necessary to confirm payment.
9.Changes to This Policy
kgd99 may update this privacy policy from time to time. If there are any significant changes, we will update the "Last Updated" date on this page and notify you by email if necessary.
Continued use of our services after a revised policy is published will be considered acceptance of those changes. We therefore recommend that you review this page regularly.
10.Contact Regarding Privacy
If you have any questions, concerns, or requests about this privacy policy, please contact us:
For more information, visit our other policy pages: Terms & Conditions · Responsible Gaming · FAQ